How it works
From the first question to the next job.
KundReda works in the background and comes to you when a decision is needed.
- 1
The customer gets in touch
Through your website or a form. More channels, like email and messaging, can be connected over time.
- 2
KundReda finds out what matters
Only questions that affect the next step are asked – and never anything already known.
- 3
You get one simple decision
Today, tomorrow, later or no. You choose; KundReda handles the rest of the conversation.
- 4
The customer hears back
A clear, friendly reply on their phone. Often they can answer with a single tap.
- 5
Nothing falls through the cracks
Follow-ups, reminders and history stay on the case until it's done.
Action-first: four buttons go a long way.
You don't need to open a system to know what to do. The decision comes to you – on your phone, between two jobs.
You don't have to work in KundReda. KundReda works for you.
Pool build, Täby
Needs action
- Enquiry via web form
- KundReda asked about location and timing
- Customer replied: Täby, in spring
Next action
Pool build, Täby
Already known
- House, own plot
- Wants to start in spring
- Spoke to you in 2024
Next action
Mobile conversations customers actually answer.
With RCS, customers get buttons, images and clear choices right in their messaging app. If their phone doesn't support it, a regular SMS is sent. Nothing to download.
- Reply with a tap
- Your company name is clearly shown
- Always works – SMS as fallback
Other solutions: A chatbot answers questions. KundReda: Finds out what the customer needs – and makes sure something actually happens next.
Want to see KundReda with your own customer flow?
Tell us how customers reach you today. We'll show you how the next step can get easier.