Customer contact that actually gets done.
Never miss the next customer.
KundReda finds out what the customer needs, keeps track of what happens next and makes sure the right thing gets done – without you having to roll out yet another big system.
For Swedish businesses that build, install, service, repair and take care of things.
Illustrative imageNew enquiry: EV charger, Nacka
The customer answered two questions. Call today?
“Customers don't want to leave a message. They want help.
Sound familiar?
When the person answering the customer is also the one doing the job.
- 01An enquiry arrives while you're under a kitchen sink.
- 02Someone needs a call back “later”. Nobody quite remembers when.
- 03The quote was sent. The follow-up never happened.
- 04The customer said Thursday works better – in a text nobody else saw.
Everyone means well. Things still get lost.
Five forms. Seven calls. One reply.
A homeowner needed an electrician. Five web forms were sent and seven phone calls were made. One company got back to them. That company got the job.
- web forms
- 5
- web forms
- phone calls
- 7
- phone calls
- company replied
- 1
- company replied
The need never went away. The job just went to a competitor.
A single example – not statistics. Today KundReda helps with digital enquiries and the ongoing conversation. It does not answer incoming phone calls.
You don't have to work in KundReda. KundReda works for you.
You hear from it when something needs a decision. The rest – questions, reminders, follow-ups – happens in the background.
Pool build, Täby
Needs action
- Enquiry via web form
- KundReda asked about location and timing
- Customer replied: Täby, in spring
Next action
Who does what
KundReda does the work between the customer's need and your decision.
The customer
Says what's needed – whenever it suits them.
KundReda
Finds out what's missing, keeps the conversation going and makes sure nothing is forgotten.
You
Make the decision and do the job you're best at.
Other solutions
A chatbot answers questions.
KundReda
Finds out what the customer needs – and makes sure something actually happens next.
What KundReda does
Advanced under the hood. Obvious on the surface.
You only see the next thing that needs doing. KundReda keeps track of the rest.
Reminder
Quote to Erik S. unanswered for 5 days
Pool build, Täby
Already known
- House, own plot
- Wants to start in spring
- Spoke to you in 2024
Next action
Captures the need
Enquiries from your website and forms land in one place. More channels are added over time.
Understands context
Never ask the customer something KundReda already knows.
Makes the next action clear
Today, tomorrow, later or no. Decide where the decision reaches you.
Keeps conversation and case together
Messages, decisions and details follow the same case all the way.
Reminds you in time
When something risks being forgotten, the right person gets a nudge.
Brings customers back
When a natural new need comes up, KundReda reaches out – on your behalf.
Customer and job history
Who, where, what and when – so the next visit starts where the last one ended.
Mobile conversations
Customers reply with a tap on their phone. Works with regular SMS too.
Coming later: integrations Coming
Booking, calendar and invoicing are planned – not delivered yet.
New customer
From “can you help me?” to a clear answer.
- 1
The customer asks
“I want to build a pool. Can you help me?”
- 2
KundReda finds out
Only what could change the next step: location, rough size, timing.
- 3
You make one decision
A simple choice – call today, tomorrow, later or decline.
- 4
The customer hears back
Quickly and kindly, under your company name.
- 5
The same case follows along
Everything said is still there when the job begins.
Never miss the next customer. Not even the next time they need you.
Behind three simple choices sit season, history and planning. The customer only sees the simplicity.
Recurring service
KundReda turns good service into a habit.
Your customer doesn't have to remember when it's time.
You don't have to remember your customer.
KundReda remembers for both of you.
Opening the pool in spring. Servicing the heat pump. Changing tyres. Pruning. Closing the pool in autumn. KundReda can get in touch when the need comes up naturally – and turn good service into the next job.
Spring
Pool opening
Autumn
Pool closing and tyre change
Every year
Heat pump service
In season
Pruning and garden care
The job that otherwise might never have happened.
No campaign, no app and no new account for the customer. Just a friendly message at the right time, based on the work you've done before.
The whole relationship
More than a contact form.
KundReda doesn't stop at the enquiry. It carries the relationship on to the next natural job.
- 1
Capture
The enquiry is picked up right away.
- 2
Convert
The right questions, a quick answer.
- 3
Deliver
The job stays in one place.
- 4
Follow up
Nothing is left hanging.
- 5
Remember
The history stays.
- 6
Anticipate
The next need shows up in time.
- 7
Return
The customer comes back.
KundReda remembers what you'd otherwise have to remember yourself.
Not just a calendar alert. A memory of the context – and a clear next step.
- Quote sent
- No reply in 5 days
- KundReda reminds you
You get a reminder with the quote and the customer in front of you, plus a suggestion for how to follow up.
- October: “Could you get back to me in March?”
- March arrives
- KundReda remembers
In March, KundReda brings the customer back up, with what was said in October, and helps you get in touch.
Customers only need to find you once.
The history stays. When the next need comes up, KundReda knows who the customer is and what you did last time.
History
- 2024 · Pool openingDone
- 2025 · Pool openingDone
- 2026 · Time to open the poolWaiting
Start carefully. Give more mandate as trust grows.
At first KundReda suggests and you approve. Once you see it gets things right, you can let more happen on its own.
- KundReda suggests
- You approve
- More runs by itself
Sometimes the next best action is to stay quiet.
No campaigns and no spam just because it's possible. KundReda reaches out when there's a real reason.
Easy start
Get started before the next customer calls.
No big rollout project. KundReda learns your business – not the other way around.
- 1
Start with one customer flow
For example enquiries from your website. Nothing more.
- 2
Let KundReda learn
Your services, your questions and how you usually reply – step by step.
- 3
Grow when needed
Connect more channels and integrations when they actually help.
We adapt to how your customers already behave. Nobody should have to learn new habits for the system's sake.
Want to see KundReda with your own customer flow?
Tell us how customers reach you today. We'll show you how the next step can get easier.